Privacy Policy

1. Overview

Franklin House SRR, LLC ("Franklin House," "we," "our," or "us") is a professional technology services company located at 780 Copper Ln APT 100, Louisville, CO 80027, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

• Visit our website at www.frankli.shop
• Submit inquiries or contact us via email, phone, or web forms
• Enter into a services agreement with us
• Interact with us in any other capacity related to our business

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms herein, please discontinue use of our website and services.

This policy applies to all residents of the United States, including residents of California, Colorado, and other states with applicable privacy laws.

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and job title when you fill out a contact form, request a quote, or communicate with us
• Project Information: Details about your technology needs, project requirements, and business context that you share during consultations
• Account Information: Login credentials and account preferences if you access a client portal
• Payment Information: Billing address and payment details processed through secure third-party payment processors
• Communications: Emails, messages, and other communications you send to us

2.2 Information Collected Automatically

• Log Data: IP address, browser type and version, operating system, referring URL, pages viewed, and time spent on pages
• Device Information: Device type, screen resolution, and device identifiers
• Cookie Data: Information stored via cookies and similar tracking technologies (see Section 5)
• Analytics Data: Aggregated usage statistics about how visitors interact with our website

2.3 Information from Third Parties

• Publicly available professional information (e.g., LinkedIn profiles) when researching potential business relationships
• Information provided by referral partners or business introducers
• Verification data from background check services where required for certain service engagements

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Responding to inquiries, quotes, and consultation requests
• Providing contracted technology services and project management
• Managing client accounts, invoicing, and project documentation
• Communicating project status, milestones, and deliverables

3.2 Business Operations

• Processing payments and maintaining financial records
• Complying with legal, regulatory, and contractual obligations
• Maintaining the security and integrity of our systems
• Conducting internal business analytics and performance reviews

3.3 Communication & Marketing

• Sending service updates, newsletters, and industry insights (with your consent)
• Notifying you of new services, events, or resources that may interest you
• Conducting satisfaction surveys and collecting feedback

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly.

3.4 Legal Basis for Processing (where applicable)

We process personal information on the following legal bases: performance of a contract, legitimate business interests, compliance with legal obligations, and your explicit consent where required.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processing, email delivery, analytics). These parties are contractually obligated to protect your data and use it only as directed by us.
• Professional Advisors: Attorneys, accountants, and other professional advisors under confidentiality obligations
• Business Transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, subject to confidentiality protections
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, safety, or property of Franklin House, our clients, or others
• With Your Consent: In any other circumstance where you have provided explicit written consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site. We use this data in aggregate, anonymized form only.
• Preference Cookies: Remember your settings and preferences to improve your experience.

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include:

• TLS/SSL encryption for all data transmitted to and from our website
• Encrypted storage for sensitive data at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and penetration testing of our systems
• Employee training on data handling and security practices
• Incident response procedures for data breach detection and notification

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or contract. Our general retention guidelines are:

• Client project records: 7 years following project completion (for tax, legal, and audit purposes)
• Website inquiry data: 3 years from last contact or as long as the business relationship persists
• Marketing opt-in data: Until you opt out, then 1 year for suppression list management
• Financial records: 7 years as required by applicable law
• Website analytics: 26 months in aggregate, anonymized form

When retention periods expire, we securely delete or anonymize personal information using industry-standard methods.

8. Your Privacy Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information, subject to legal retention requirements
• Right to Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to certain types of processing, including marketing communications
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at support@frankli.shop. We will respond to verified requests within 45 days. We may need to verify your identity before fulfilling requests.

9. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We have no control over and assume no responsibility for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not constitute an endorsement by Franklin House SRR, LLC.

10. Children's Privacy

Our website and services are directed to businesses and adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately at support@frankli.shop.

11. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you in the past 12 months, including the categories of sources and purposes of collection.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt Out of Sale/Sharing: We do not sell or share California consumers' personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your California privacy rights.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Limit Sensitive Personal Information: You may request that we limit the use of your sensitive personal information to purposes necessary to provide our services.

Colorado residents also have rights under the Colorado Privacy Act (CPA), including rights of access, correction, deletion, portability, and opt-out from certain data processing activities.

To submit a verified privacy rights request, contact us at support@frankli.shop or call +1(779)277-7294. You may also designate an authorized agent to submit requests on your behalf.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify existing clients of material changes via email where we have your contact information

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with your applicable data protection authority.